Privacy Policy

Effective date: 16 September 2026

1. Who we are

UPDUK Ltd is the controller responsible for the personal information described in this Privacy Policy. UPDUK Ltd is registered in England and Wales under company number 15369769. Our registered office is 20 Blundell Road, Edgware, HA8 0HZ, United Kingdom.

For privacy questions or to exercise your rights, email uni.pduk@gmail.com.

2. What this policy covers

This policy explains how we collect, use, share, retain and protect personal information when you visit our website, contact us, submit a review, create an account or purchase products from UPDUK Ltd, including Diznabi Care oils and pet clothing or accessories.

3. Information we may collect

Depending on how you use our website, we may collect:

• Identity and contact information, such as your name, email address, telephone number and delivery or billing address.

• Order information, such as products purchased, order number, order status, delivery details, returns, refunds and customer-service correspondence.

• Payment information, such as payment status and transaction references. Payments are processed by the payment provider offered at checkout; we do not normally receive or store your complete card details.

• Account information, if you create a customer account.

• Communications you send through our contact or review forms, including a rating, review text and order number.

• Marketing preferences and records of whether you have consented to or opted out of marketing.

• Technical and usage information, such as IP address, browser or device information, pages visited, approximate location, and cookie or similar technology data where collected by our website platform.

Please do not send sensitive personal information through our forms unless we specifically ask for it and explain why it is needed.

4. How we collect information

We collect information directly from you when you place an order, enter delivery details, contact us, create an account, subscribe to marketing or submit a review. We may also receive information automatically through cookies and website technology, and from service providers involved in payments, fraud checks, delivery or website operation.

5. Why we use your information and our lawful bases

We use personal information only where UK data-protection law allows us to do so. Our purposes and lawful bases include:

• Contract: to process and deliver orders, take payment, provide order updates, handle returns or refunds, and respond to customer-service requests.

• Legal obligation: to keep tax, accounting and transaction records, comply with consumer law, and respond to lawful requests.

• Legitimate interests: to operate and improve our website and services, protect the security of our business and customers, prevent fraud, manage complaints, verify that a review relates to a purchase, and establish or defend legal claims. We balance these interests against your rights.

• Consent: to send optional electronic marketing where consent is required and to use non-essential cookies or similar technologies where applicable. You may withdraw consent at any time.

Where we ask for information needed to fulfil an order and you do not provide it, we may be unable to accept or complete the order.

6. Reviews

If you submit a customer review, we may use your name, rating, product information and review text to verify and moderate the submission. We may check the order number or email address against purchase records. Submitting a review does not guarantee publication. We may refuse, edit for spelling or remove a review where appropriate, but we will not change its meaning. We will not publish your email address, order number or other unnecessary contact information.

7. Marketing

We may send marketing communications only where permitted by law. You can opt out at any time by using an unsubscribe option in the message or emailing uni.pduk@gmail.com. Opting out of marketing does not stop essential service messages about an order.

8. Cookies and similar technologies

Our website uses technologies needed for functions such as navigation, security, the shopping basket and checkout. It may also offer optional analytics, preference or marketing technologies. Where required, optional cookies will be used only after your choice through the cookie banner or settings. You can also control cookies through your browser. Blocking some cookies may affect how the website works.

9. Who we share information with

We may share only the information reasonably necessary with:

• GoDaddy and other providers that host or operate our website, online store, forms and customer tools.

• Payment providers made available at checkout, such as PayPal or another selected payment processor.

• Postal, courier and delivery providers.

• Providers supporting email, IT, security, fraud prevention, analytics or customer service.

• Accountants, insurers, legal advisers and other professional advisers.

• Courts, regulators, law-enforcement bodies or public authorities where disclosure is required or permitted by law.

• A buyer, seller or adviser involved in a genuine business sale, merger or reorganisation, subject to appropriate confidentiality and data-protection safeguards.

We do not sell your personal information.

10. International transfers

Some service providers may process information outside the United Kingdom. Where this happens, we require an appropriate lawful transfer mechanism or other protection recognised by UK data-protection law, such as UK adequacy regulations or approved contractual safeguards.

11. How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose collected, including legal, accounting, security and dispute-resolution requirements.

Order and transaction records may normally be retained for up to six years after the relevant transaction or accounting period where needed for tax, accounting or legal claims. Customer-service messages, review submissions and account information are kept only as long as necessary for their purpose. Marketing records are kept until you opt out or the information is no longer needed, although we may retain a minimal suppression record so that we respect your opt-out. Cookie retention depends on the relevant cookie and is shown through available cookie information or settings.

12. How we protect information

We use reasonable organisational and technical measures designed to protect personal information. No internet service is completely secure, so please use a strong password for any account and do not share it with others.

13. Your data-protection rights

Depending on the circumstances, you may have the right to:

• Ask for access to your personal information.

• Ask us to correct inaccurate or incomplete information.

• Ask us to erase information.

• Ask us to restrict how information is used.

• Object to processing based on legitimate interests or to direct marketing.

• Ask to receive or transfer certain information in a portable format.

• Withdraw consent at any time where processing relies on consent.

• Complain to the Information Commissioner’s Office.

These rights are subject to legal conditions and exceptions. To make a request, email uni.pduk@gmail.com. We may need to verify your identity before responding and will normally respond within one month as required by law.

You can contact the Information Commissioner’s Office through ico.org.uk or by telephone on 0303 123 1113.

14. Children

Our website and products are intended for adults purchasing for themselves, their household or their pets. We do not knowingly collect personal information directly from children. If you believe a child has provided personal information, please contact us so we can investigate and take appropriate action.

15. Third-party links

Our website may link to third-party websites or services. Their privacy practices are controlled by their own policies, and we encourage you to read those policies before providing information.

16. Changes to this policy

We may update this Privacy Policy when our services, suppliers or legal obligations change. The current version will be posted on this page with a revised effective date. Material changes will be highlighted where appropriate.

17. Contact us

UPDUK Ltd

Company number: 15369769

Registered office: 20 Blundell Road, Edgware, HA8 0HZ, United Kingdom

Email: uni.pduk@gmail.com